Frequently Asked Questions
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
We process orders quickly to ensure fast delivery, so cancellations due to change of mind are not guaranteed.
However, if you need to update details like your delivery address or contact number, please contact us as soon as possible.
What you can do:
- Contact us via email or live chat immediately
- Keep your order number ready
- Changes may not be possible after 24 hours of placing the order
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
Why is my order taking longer than expected?
Why is my order taking longer than expected?
Delays can occur due to high demand, shipping carrier issues, or customs processing.
We appreciate your patience — your order is on its way.
Product & Usage
Are your products safe to use?
Are your products safe to use?
Yes, our products are sourced from trusted suppliers. However, we recommend performing a patch test before full use.
When will I see results from skincare products?
When will I see results from skincare products?
Results vary depending on skin type and product, but most customers notice improvements within 2–4 weeks of consistent use.
Are your products suitable for all skin types?
Are your products suitable for all skin types?
Most products are designed for a wide range of skin types, but we recommend checking product descriptions for specific suitability.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 7-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
What if I receive a damaged or wrong item?
What if I receive a damaged or wrong item?
If your order arrives damaged or incorrect, please contact us within 48 hours with photos, and we will resolve the issue quickly.
Can I return beauty or personal care products?
Can I return beauty or personal care products?
Due to hygiene and safety reasons, personal care and beauty products cannot be returned unless they arrive damaged or defective.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 5-10 business days after your order is processed. In total, you can expect to receive your order within 10-15 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
